Communications

Twilio

Degraded

Is Twilio down?

Twilio is reporting degraded performance on some services.

Checked , from Twilio’s published status feed

Active incidents

SMS Delivery Delays from Twilio to Surf Telecom Brazil

Identified

Started

  1. Identified

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Identified

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. Identified

    Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

  4. Identified

    Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Identified

    Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis Djibouti

Monitoring

Started

  1. Monitoring

    We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  2. Monitoring

    We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Identified

    Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. Identified

    Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Identified

    Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. Investigating

    Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Receipt Delays from a Subset of Twilio Phone Numbers to Altan Redes Mexico

Identified

Started

  1. Identified

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

  2. Identified

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  3. Identified

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  4. Identified

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  5. Investigating

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Pre-Registered Sender IDs to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  6. Investigating

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Malaysia

Identified

Started

  1. Monitoring

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  2. Identified

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Identified

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

  4. Identified

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  5. Identified

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  6. Identified

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  7. Identified

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  8. Identified

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  9. Identified

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  10. Identified

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  11. Identified

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  12. Identified

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  13. Investigating

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  14. Investigating

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  15. Investigating

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  16. Investigating

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  17. Investigating

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  18. Investigating

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  19. Investigating

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to China Mobile China

Monitoring

Started

  1. Monitoring

    We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

  2. Identified

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  3. Identified

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to China Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. Identified

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Identified

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to China Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. Investigating

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to China Mobile network subscribers in China. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio services

CARRIER NETWORKDegraded
CARRIER NETWORK · Lookup Line Type Intelligence [Legacy API]Degraded
CARRIER NETWORK · MMS, APACDegraded
CARRIER NETWORK · SMS, Latin AmericaDegraded
CARRIER NETWORK · Voice, APACDegraded
TWILIO PLATFORM · Account InsightsOperational
ACCOUNT SECURITYOperational
SendGrid Mail Sending · API v2Operational
SendGrid Mail Sending · API v3Operational
SERVERLESS · AssetsOperational
ACCOUNT SECURITY · Authy 2FAOperational
ACCOUNT SECURITY · Authy AppOperational
TWILIO PLATFORM · BillingOperational
DEVELOPER TOOLS · Bulk ExportOperational
PROGRAMMABLE VOICE AU1 · Client Mobile AU1Operational
PROGRAMMABLE VOICE IE1 · Client Mobile IE1Operational
PROGRAMMABLE VOICE US1 · Client Mobile US1Operational
PROGRAMMABLE VOICE AU1 · Client Web AU1Operational
PROGRAMMABLE VOICE IE1 · Client Web IE1Operational
PROGRAMMABLE VOICE US1 · Client Web US1Operational
PROGRAMMABLE VIDEO · CompositionsOperational
PROGRAMMABLE VOICE AU1 · Conference AU1Operational
PROGRAMMABLE VOICE IE1 · Conference IE1Operational
PROGRAMMABLE VOICE US1 · Conference US1Operational
DEVELOPER TOOLS · ConsoleOperational
PROGRAMMABLE MESSAGING · Content APIOperational
CONVERSATIONS · Conversation IntelligenceOperational
CONVERSATIONS · Conversation Intelligence (classic)Operational
CONVERSATIONS · Conversation MemoryOperational

164 more services operational

From Sentivel’s records

541

Incidents in the last 90 days

18.9 h

Average time to resolve

Incidents by month (6 months)

Recent incident history

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico

Resolved

, resolved in 9h 9m

Voice Call Failures and Post Dial Delay from a Subset of Twilio Phone Numbers to Israel

Resolved

, resolved in 9h 59m

On Call Engineers are Investigating

Resolved

, resolved in 27 min

SMS Delivery Delays and Failures Between Twilio and Multiple Networks in Brazil and Italy

Resolved

, resolved in 4h 26m

SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Beeline Kazakhstan

Resolved

, resolved in 7 min

Voice Call Audio Quality Degradation Between Twilio Phone Numbers and Multiple Networks in Brazil

Resolved

, resolved in 4h 49m

SMS Delivery Delays and Failures from Twilio to VIVACOM Bulgaria

Resolved

, resolved in 13h 13m

Voice Call Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in South Africa

Resolved

, resolved in 6h

SMS Delivery Delays and Failures from Twilio to Etisalat and Du United Arab Emirates

Resolved

, resolved in 3h

SMS Delivery Delays from Twilio to Telekom Germany

Resolved

, resolved in 3h 35m

Debugger Notification Delivery Issues

Resolved

, resolved in 1h 22m

Invalid phone Number Attachments

Resolved

, resolved in 11 min

MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States

Resolved

, resolved in 8h 36m

Voice Call Failures from a Subset of Twilio Phone Numbers to Germany

Resolved

, resolved in 7h 20m

Voice Call Failures From Twilio South Africa Phone Numbers to Vodacom South Africa

Resolved

, resolved in 2h 52m

About this page

Is Twilio down right now?
Twilio is reporting degraded performance on some services. This page is updated from Twilio's own status feed.
Where does this Twilio status come from?
It is read from Twilio's own published status page. Sentivel is an independent monitoring tool and is not affiliated with or endorsed by Twilio. View Twilio’s official status page.
How do I get alerted when Twilio has an incident?
Map Twilio as a dependency in Sentivel. When it has an incident, Sentivel alerts your team and posts an advisory on your status page.

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