Help and support

Most answers are in the docs. When they're not, a person reads every message.

Documentation

Setting up monitors, publishing a status page, mapping dependencies, and connecting the API or MCP server.

Writing a postmortem, running on-call, and updating customers during an incident.

Check whether a service you depend on has an incident right now. No sign-in needed.

My monitor says it's down and the site looks fine to me.: An incident opens only after several failed checks in a row from a majority of the monitor’s regions. The monitor’s recent checks show the exact failure reason. A check blocked by a firewall is recorded as blocked and doesn’t count against your uptime.
How do I stop alerts during planned work?: Pause the monitor for maintenance, or schedule a maintenance window if customers should see it on the status page. Either way checks are skipped, so no incident opens and uptime is unaffected.
Can I use my own domain for a status page?: Yes, on every plan. Add the domain in the page’s settings, create the CNAME it shows you, and verify.
Something in my workspace looks wrong.: Email us the workspace name and what you expected to see. Or use Send feedback in the app’s account menu, which also sends the page you were on.

For problems in your workspace. Include the workspace name.

Pricing, whether Sentivel fits your setup, or a feature request.