Help & support.

Most answers are in the docs. When they're not, a person reads every message.

Documentation

How to set up monitors, publish a status page, map dependencies, and connect the API or MCP server.

The longer pieces — writing a post-mortem, running on-call, communicating during an incident.

Whether a service you depend on is having an incident right now, without signing in.

My monitor says it's down and the site looks fine to me.: A check is only opened as an incident after several consecutive failures from a majority of its regions, so a single blip won’t do it. The monitor’s recent checks show the exact failure reason. If a check is being blocked by a WAF rather than failing, that’s recorded as blocked and never counted against your uptime.
How do I stop alerts during planned work?: Put the monitor in maintenance, or schedule a maintenance window if you want customers to see it. Checks are skipped either way, so there are no false incidents and no uptime penalty.
Can I use my own domain for a status page?: Yes, on every plan. Add the domain in the page’s settings, create the CNAME it shows you, and verify.
Something in my workspace looks wrong.: Send us the workspace name and what you expected to see. There’s also a Send feedback item in the account menu inside the app, which reaches the same place with the page you were on attached.

Already using Sentivel and something isn’t behaving. Include your workspace name and we’ll look at it directly.

Pricing, whether Sentivel fits what you’re doing, or a feature you wish it had.