How do I tell customers a third-party outage is affecting me?

Last updated 23 June 2026

Post an advisory that names the provider as the cause and says what is affected. For example: "We're aware of an issue with Stripe, a service we rely on for payments. Some checkouts may fail until it's resolved." Say when you'll update next, and don't promise anything you can't check, such as "no data was affected".