Lowering MTTR is usually less about heroics and more about detecting fast, paging the right person, and communicating clearly while you fix it. Good monitoring, a sane escalation policy, and a status page that keeps customers informed all pull the number down.
What is MTTR (mean time to resolution)?
Last updated 5 July 2026
MTTR is the average time from when an incident starts to when it is resolved, across a set of incidents. It is a common reliability metric because it measures how quickly you recover, which customers feel directly. Related measures include mean time to detect (how fast you notice) and mean time to acknowledge (how fast someone responds).
Monitor your services and keep customers informed when something breaks.
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