MTTR mostly comes down when detection is fast and the right person gets paged straight away. Frequent checks and an escalation policy with short timeouts help most.
What is MTTR (mean time to resolution)?
Last updated 5 July 2026
MTTR is the average time from the start of an incident to its resolution, across a set of incidents. It measures how quickly you recover, which is what customers notice. Two related measures are mean time to detect (how fast you notice) and mean time to acknowledge (how fast someone responds).
Monitor your services and tell customers when something breaks.
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