What should I write in an incident update?

Last updated 5 July 2026

Lead with impact: what is affected and who feels it. Then say what you know about the cause (or that you are investigating), what you are doing, and when the next update will come. Keep it plain and short, avoid jargon and unverifiable promises, and always post a clear resolution update at the end. Sentivel can draft each update for you, review-first, in this shape.